Parent/Coach Communication: All communication should be sent via email. Brittany Vencill, Clare Grady, and Kim Frey will answer questions in a timely manner. All inquiries should be sent to email@example.com. Please allow up to 2-3 days for a response. Unfortunately the coaches are unable to answer majority of your questions at practices as they are wanting to give their undivided attention to the athletes.
Weather Related Cancellations: In the event that there is inclement weather, Bluegrass Field Hockey will do its best to make a cancellation decision as early as possible. We will send an email to those club members that are affected as soon as a decision is made.
Reschedule Procedure: Bluegrass Field Hockey will do its best to reschedule weather related cancellations but the day and time may differ than the regularly scheduled practices.
Refunds and Credits: In the event that an athlete registered for a program and is unable to participate due to family relocation, injury or other medical reason, a refund request must be emailed to firstname.lastname@example.org within 30 days of registration being processed. These are the only circumstances that will be considered for a refund. A detailed doctors note must be included stating the date of injury, severity, and expected date of return.
Club Tournament/Event Withdraw Policy: In the event that an athlete withdraws from a tournament for any reason, the policy is as stated below:.
Within six weeks of tournament/event: non-refundable, at this point it is too late to fill your spot.
Over six weeks prior to the start of tournament/event: a credit will be issued for half of the paid fee.
Club Tournament Cancellation Policy: In the event a tournament is cancelled by the host, a refund for the amount paid minus a $50 administrative fee will be issued.